Frequently Asked Questions

Yes! We offer both pure gold jewellery and premium-quality artificial jewellery. Each product is clearly labelled so customers can easily choose based on preference and budget.

Every gold piece at SMH Jewellers comes with purity verification, proper weight details, and authenticity documentation. We follow strict quality standards so customers can shop with complete confidence.

Absolutely! We specialise in custom-made jewellery including engagement rings, bridal sets, name pendants, and more. Just share your idea, and our expert designers will bring it to life.

We offer a wide collection including:

  • Gold earrings & rings
  • Bridal jewellery sets
  • Artificial jewellery
  • Chains & bangles
  • Men’s & women’s accessories
  • Customised name jewellery

Yes, you can place orders directly through our website. Our checkout process is simple, fast, and secure.

Yes! We provide safe and reliable delivery across Pakistan. Each order is packed securely to ensure your jewellery arrives in perfect condition.

Delivery usually takes 3 to 8 working days depending on your location. Custom jewellery may take a bit longer due to the design and crafting process.

Yes, you can exchange products within 3 days if they are unused and in original packaging.
(Custom items and gold products may have separate policies — details available on request.)

Yes, we offer ring resizing, polishing, stone fixing, and jewellery repair services. Our team ensures your pieces stay beautiful for years.

Our artificial jewellery is made from skin-friendly, high-quality materials. It is lightweight, long-lasting, and perfect for daily or occasional use.

Yes! We have a premium collection of gold bridal sets and designer bridal artificial sets—perfect for weddings, engagements, and special events.

You can reach us through our website’s Contact Us page, WhatsApp, or social media channels. We respond quickly and are always happy to help.

All prices are shown clearly. Gold prices may vary based on market rates, but artificial jewellery prices are fixed and affordable.

Yes, we offer premium gift packaging for birthdays, weddings, anniversaries, and special occasions.

Popular designs are restocked regularly. You can also request custom recreation of sold-out pieces.

Popular designs are restocked regularly. You can also request custom recreation of sold-out pieces.